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How do I return a product?

To return your item(s) you will need a Returns Label. This was provided to you as part of your delivery note.

If you are unable to print a label yourself, you can contact our customer service team on 0330 726 7467 (0330 SAM SHOP), and they will be happy to arrange for a label to be posted to you.

If you have an account with

- Login
- Select 'MY SAMSUNG'
- Select 'Shopping Support'
- Select 'Order'
The status of your order is displayed on this page.

If you purchased using a Guest Check-out:
- Select 'MY SAMSUNG'.
- Select 'Shopping Support'
- Select 'Order'.
- Enter your order number - you will find this in the Confirmation email sent to you after your order was placed
- Enter the email address which was entered when you placed the order
The status of your order is displayed on this page.

- Click the 'Return' button against the order you would like to return (please note, if you have ordered more than 1 item and only wish to return 1, then please call our Customer Services Team on 0330 SAMSHOP (726 7467)
- Using the website you will be able to provide feedback as to why you want to return the good(s), we will issue a postage label that needs to be returned with the goods along with full instructions on how to return the goods (eg. packaging, drop off points, postage, etc.)

Note: You will need to do this within 28 days of receiving your unwanted product(s). Once we're received your returned order we will process a refund or exchange as set out on the Terms and Conditions.

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