I don't want to accept my delivery from the postman/courier - It looks damaged
If you are accepting a delivery face to face (By the Parcel Force or the courier) and you see that your parcel/item is damaged and you are worried about the product inside being damaged also you can refuse to accept the delivery.
After refusing the delivery, the item(s) will come back to Samsung. When it is received a refund will automatically be made to you. The refund can take up to 15 days from receipt of the item(s) but it is quite often sooner (Within 3-5 days). If you still want to receive the item(s) please place a new order with us via Samsung .com
My item has been delivered/I have already signed for it - I have found it is damaged
If your item arrives damaged it is important that you let us know as soon as possible. You have a 28 day window to return items to Samsung for any reason. To return your item(s) you will need a Return Label - A returns label was provided to you as part of your delivery note.
If you have the ability to print a label you can go to Samsung.com where you have the option to print one. If you are unable to print a label you can contact us on 0330 726 7467 (0330 SAM SHOP) and talk to one of our customer support team who will be happy to arrange for a label to be posted to you.
Once you have your label, package your item and stick the label on securely and post it back. If you have to take it to the post office (due to size) you will not be asked to pay anything. The returns label covers the cost.