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Will I need to be at home to receive my delivery?

If you're not at home when Parcel Force or our couriers attempt delivery, your parcel will be returned to their depot or sorting office. A card will be left to inform you of the time and date of the attempted delivery .

You will have the option to arrange for an alternative delivery time or arrange collection yourself - contact information will be provided on the attempted delivery notification so you can do this at your convenience.

You are not able to change the delivery address once the order is in progress.
Should you receive such a card and do not respond, delivery will be attempted 2 more times (an attempted delivery notification will be left upon each occasion). After this, the goods will be sent back to our warehouse and the refund process automatically triggered.

If your order is being delivered using 'Recorded delivery' or 'Express recorded delivery' someone will need to be available at the delivery address to sign for the goods.

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