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I think my order has been lost in the post - Who do I contact?

Recorded Delivery or Express Recorded Delivery:

If your order is being sent by Recorded delivery or Express recorded delivery you will have received a tracking number which you can use to check delivery status. There are a number of different places you are able to see your tracking number:
If you have an account with Samsung.com:


- Login
- Select 'MY SAMSUNG'
- Select 'Shopping Support'
- Select 'Order'
The status of your order is displayed on this page.

If you purchased using a Guest Check-out:


- Select 'MY SAMSUNG'.
- Select 'Shopping Support'
- Select 'Order'.
- Enter your order number - you will find this in the Confirmation email sent to you after your order was placed
- Enter the email address which was entered when you placed the order

The status of your order is displayed on this page.


Note: Our couriers will try to deliver three times to your address. If after three attempts they still haven't been able complete the delivery the order will be returned to our warehouse and a refund will be processed automatically.

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