Contact Us

How can I ensure that the product I wish to purchase is compatible with the item I already own?

When you view a product in, items compatibile with it are shown on the products page. However, if you do have a question about compatibility there are a couple of ways to contact us:

1) You have an account with
If you have created an acccount with
- login to your account
- Select 'MY SAMSUNG'
- Select 'Shopping Support'
- Select '1:1 Q&A'

Click on the 'Ask a Question' button on the right side of the screen and type in your question. Your question will be put to one of our customer support team who will endeavour to answer your query within 24 hours. You will receive an email notification when your question is answered.

2) You do not have an account or prefer to call
If you do not have an account, or you prefer to call, you can contact us on 0330 726 7467 (0330 SAM SHOP) and talk to one of our customer support team who will be happy to help.

You will be able to see other compatible items as Related items will appear on the product's page you are viewing.
Have more questions? Submit a request