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How does the upgrade programme work?

Join the Samsung Upgrade Programme and get the latest Galaxy Smartphone every 12 months*.  You will need to enter into a credit agreement with our chosen credit provider for 24 months with fixed monthly payments.  Interest and charges will apply.  Subject to credit checks.  Terms and conditions apply.**

After the first year you’ll be eligible to apply to get the latest Galaxy Smartphone on the programme.*

 If you send back the existing Smartphone to us in good working condition*** we will settle the finance due under your credit agreement (provided you are up to date with all payments under that agreement, including interest and charges that have become due). You will then need to enter into a new credit agreement for the upgraded handset.  Subject to credit checks.  Terms and conditions apply.**


*Please note that the ability to upgrade your handset as part of the Upgrade Programme is offered by us on a discretionary basis, and the offer to upgrade shall be provided only after the release of each new flagship handset. We do not guarantee that the Upgrade Programme will continue to be offered at the time of the release of our next flagship handset, or otherwise in the future.  We will notify you if the Upgrade Programme is available to you in any given year.

**There is no guarantee that you will be accepted for a new 24 month credit agreement. This will depend on your circumstances at the time that you apply for the new agreement. If you are not accepted for a new 24 month credit agreement (for example because you do not pass the necessary credit checks), then you will remain liable for making the repayments under your original credit agreement.

***The condition of your returned phone will be reviewed upon receipt (you may be liable for a charge for excessive damage and if the handset is beyond economic repair you will not be eligible for the upgrade).  Terms and conditions apply.


There is no obligation to upgrade after 12 months, you can settle the credit agreement at any time. Your monthly payment for future Samsung Galaxy handsets may vary. Samsung Electronics (UK) Limited, registered at Samsung House, 1000 Hillswood Drive, Chertsey, Surrey KT16 0PS, United Kingdom, acts as a credit intermediary and offers credit products provided by Close Brothers Retail Finance. Close Brothers Retail Finance is a trading name of Close Brothers Limited. Close Brothers Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. For more information please visit Finance is only available to permanent UK residents aged between 18-75, subject to status, terms and conditions apply. 

Please click here for full terms and conditions for the Upgrade Programme

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